Customer Testimonials


 
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Cars Oct 1, 2021

INFINITI of Boerne really takes the time to listen to the customer concerns. I’ve taken my QX80 to them for various repairs and they have always come through. They are friendly and professional. They communicate well with customers and offer recommendations.

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DealerRater Sep 30, 2021

Great service experience, able to get a quick appointment and service performed quickly - very happy

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Google Sep 26, 2021

Service here is exceptional unlike my previous buying experience. David Rutola took great care of me and helped me through the entire buying process without hesitation. I recommend this place for anyone buying new or used!

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Google Sep 16, 2021

Wow!!! What a fantastic Experience with such a great professional person David Rutola!! He took care of me every step along the way and really paid close attention to details. He made me feel comfortable and it was a pleasure working with him and INFINITI of Boerne. Highly Recommend David Rutola to anyone in the market for a new or used car! Check them out!!

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Google Sep 14, 2021

Nice cars! Our car salesman, James, was really nice.

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Google Aug 26, 2021

Just made my first vehicle purchase here, and it was a very smooth and stress-free process thanks to James Sirbek and the rest of the Boerne team. James was extremely insightful, honest, and helpful in finding the right vehicle for me, and making an easy deal possible. Looking forward to working with James and Principle INFINITI of Boerne again!

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Google Aug 25, 2021

Best purchasing experience I have ever had. This based on purchasing 8 new vehicles over the last 19yrs

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Google Aug 22, 2021

We had a great experience purchasing a used vehicle from INFINITI of Boerne. David was our sales guy and did a great job. I'd recommend this place to family or friends for sure!

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DealerRater Aug 22, 2021

Has always been very professional and proficient. Employees are very knowledgeable and courteous. Dealership very clean.

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DealerRater Aug 17, 2021

Excellent service. Received the loaner as soon I pulled into the bay. Didn’t have to wait in the lobby at all. Chris texted me with services needed and also called to confirm. Best service received.

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Google Aug 2, 2021

Hands down the best dealership ever! This is my second purchase from INFINITI of Boerne and I can't wait to make my third. Everyone here is awesome, from the receptionist wether I am in person or on the phone she knows my name often before I even do, I love that! To the fantastic service department, you guys are the best technicians I have had the pleasure working with, but honestly it's Alan who keeps me coming back, his professionalism and customer service is above and beyond my expectations. He'll drop everything to come and see me ...

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Google Aug 1, 2021

The service team here goes above and beyond! They not only fixed a noise that another dealership did not, but they did not hesitate to loan us a dealer car to go home (3 hours away). They have offered meeting us halfway with a loaner car to help with any future service we will need. They were friendly, great at communicating, and accommodating. We will definitely be continuing our service needs through INFINITI of Boerne.

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Google Jul 28, 2021

James Sirbek gave me the most amazing customer service!!! Hands down the best experience with a dealership I've ever had! Im from San Antonio, TX and this past Monday I had an appointment so I couldn't make it to the dealership. I made contact with James via email then we began to exchange phone calls Monday morning. James took care of everything over the phone. He sent me a wonderful video of the vehicle so I can see it inside and out. He contacted the bank I was already pre-approved with and worked out the best deal for ...

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Google Jul 28, 2021

Our experience at Principle INFINITI of Boerne was absolutely incredible! From the moment we walked in the door, until we left with our beautiful new INFINITI QX-50 we were treated with kindness, professionalism and care. If you are looking for a top rated vehicle and an amazing experience, I would highly suggest you head straight to Principle INFINITI of Boerne!!

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Google Jul 27, 2021

There were soo nice welcoming n anytime u have a question n call he will answer u right away .

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Google Jul 25, 2021

Stopped by the service department this afternoon to get the cabin filter replaced. In and out in less than 20. Prompt and courteous service. Thank you Rocky and team. Kudos to the fellow who performed the replacement. Unfortunately, I didn't catch his name.

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Google Jul 1, 2021

Excellent customer service!

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Google Jun 26, 2021

Dave went above and beyond to ensure that I had an easy purchase from out of town. Hands down the best car sales person I have ever worked with. Chris helped to ensure all the paperwork was ready to go when we arrived at the dealership. He made the paperwork simple and efficient. Thanks again gentlemen!

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Google Jun 11, 2021

Great dealership! Wouldn't go anywhere else......

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Google Jun 4, 2021

Great customer service!

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Facebook May 30, 2021

Shout out to Eric!!! We started off at another dealership where it was plain awful!My daughter was looking for a newer car. This wash her first experience and her first adult purchase!!!! Thank you Eric for making this a great experience for her!!!!

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Google May 16, 2021

Great service....

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Google May 11, 2021

James Sirbeck and Christopher Griffin showed the most professional sales model a customer could ask for. I was able to test drive my vehicle and continued to search for other INFINITI vehicles that caught my eye and in the end, the Q60 said to bring it home. They both went over all the features, gave me a military discount for my 20 years of servers and

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Google May 9, 2021

Excellent service. Just bought my new 2022 QX55

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Google May 8, 2021

Jake in the Parts Department is generous and thoughtful - creative with his ability to find parts in a timely manner. Thanks!

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Google May 6, 2021

I recently was in the market for a new vehicle. After researching online I found several options at Infinity of Boerne. I went to the dealer and was treated extremely well by the staff from the moment I entered the door. We were able to quickly come to a agreement on the price of the car and my trade that exceeded my expectations. Communication from the staff has been terrific even post-sale. I will definitely give them a opportunity for my business again as this was the best car buying experience I have ever had at a new car dealer! ...

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Google May 4, 2021

I can’t say enough about my rep consultant Shawndy, and Infinity of Boerne. Her customer service is one of the best I’ve encountered in quite some time. The fact that she takes the time to actually listen to each one of her customers concerns is so refreshing and almost impossible to find these days.My very first experience with Infinity of Boerne and Shawndy left me speechless. I ended up needing a repair that was ALOT of money for me at the time and I wasn’t expecting it at all. When I got the original call from ...

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Facebook Apr 30, 2021

James was Very knowledgeable, and was Very Easy to Work With, Really Nice Guy👏🏻

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Google Apr 27, 2021

Erik B. Was very helpful and knowledgeable in regards to the vehicle my friend was looking for. The dealership is small, which works in their favor -- people seem personable, it is clean (looks and smells nice). I think that if I'm have a need for a new car (or even some of their used!) I will come here. Thanks Erik, and Infinity of Boerne!

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Facebook Apr 19, 2021

INFINITI built an awesome vehicle and Joseph made the transaction easy with his knowledgeable no pressure manner. I drove my new darling home the same day and could not be more satisfied with my purchase.

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Google Apr 13, 2021

I refuse to go anywhere else now to purchase a vehicle. This was my first ever car purchased and I was super apprehensive about the whole thing. However, Nathan the salesman was exceptional and very knowledgeable of all the cars I was looking at. He was very patient with my indecisiveness and I never felt rushed. He was able to get me best deal out of all the other dealerships offering the same car. Couldn’t have asked for a better person to guide me in the right direction.

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Google Apr 12, 2021

Great Customer Service! Erik Benavides and David ( new guy) were amazing! They cared about our concerns and made sure our vehicle was in perfect condition. We really appreciated everyones patience as we had many questions. Everyone was nice and friendly 😊😊!

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Google Apr 10, 2021

I appreciate Nathan Suarez and manager Josh Mills, they have been so nice and got me a great deal on my 2020 Chrysler Pacifica. When I am in the market for a new vehicle again, I will be sure to come back to INFINITI of Boerne and have Nathan assist me again in my car buying experience. Thank you so much!

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Facebook Apr 9, 2021

Five stars aren’t adequate. Fantastic service from beginning to end. No pressure at all!!! James was fabulous!!!

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Facebook Mar 27, 2021

This was the easiest car buying experience ever!! James really went above and beyond and had us in and out in an hour!! Thank you for helping us with our new ride!!

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DealerRater Mar 25, 2021

I took my wife's 2019 QX80 in for some service work in March 2021. Shawndy Buckorn was the service rep that assisted me. Shawndy went way beyond good customer service. Her customer service was fantastic and greatly appreciated. I shared this information with the Service Director, Christina Thomas, and INFINITI of Boerne General Manager, Greg Warrick. They appreciated the feedback but had the gall to make my INFINITI of Boerne even better with their pleasant demeanor 🙂 . Many thanks to Shawndy, Christina and Greg.

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Google Mar 22, 2021

I recently purchased a vehicle from INFINITI Of Boerne. Staff was very friendly and entire process was smooth sailing. The salesperson who helped me was highly knowledgeable and very easy to talk to/work with. At no point did I feel pressured like at other dealerships I've gone to in the past. I highly recommend INFINITI Of Boerne.

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Google Mar 22, 2021

I bought a car last year and after a few months, we discovered a problem with it that neither me nor the dealership knew about. They worked out a deal to resolve the problem for me with zero delay and zero difficulty. They were totally professional and stood behind their product all the way. Their service was way above and beyond the call of duty. I was so impressed. I cannot recommend this dealership more highly. Joel Lozano was my salesman and he is an outstanding person and a true pleasure to work with. INFINITI is an outstanding brand and ...

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Facebook Mar 21, 2021

very clean. world class service. Erik B was awesome!!

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Google Mar 19, 2021

Highly recommend Alan at the service center! Excellent service and help.

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Facebook Mar 17, 2021

Great place to purchase a vehicle. Sales and service is always amazing.

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Google Mar 14, 2021

I recently purchased my first car from here with James Sirbek and he was beyond helpful and answered all of my questions. The service is amazing and I know that i’m in good hands.

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Google Mar 1, 2021

This is our second purchase from INFINITI of Boerne and it will continue to be our go to place! We worked directly with James Sirbek (he came highly recommended from a good friend) and we were very pleased. James was attentive, knowledgeable and really went above and beyond to make sure our experience was perfect. The purchasing/trade in process was seemless and very efficient. We will continue to give him our business and fully recommend him!

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Google Mar 1, 2021

I don't mind driving 30 minutes to Boerne because of the great customer service. After having experienced disappointing experiences with INFINITI of Austin and INFINITI of San Antonio, it's clear that INFINITI of Boerne it's the only option to service my vehicle.

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Google Feb 23, 2021

James Sirbek was absolutely the best. He is very, very knowledgeable and definitely hustles and works for your business. We highly recommend him and will come back to him the next time we need a vehicle.

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Google Feb 11, 2021

Outstanding service, made the process as quick and easy as possible. Highly recommend!

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Google Feb 7, 2021

Outstanding service! We dealt with Marc Wright. He was professional, courteous and communicated promptly from beginning to end. He actually delivered a QX50 from Boerne to N. Austin. Who does that?? Marc Wright does that.

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Google Jan 31, 2021

My parents bought me my first vehicle. Our salesman, Erik Balderas was amazing. Super nice, down to earth, and zero pressure! INFINITI of Boerne is amazing!

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Google Jan 20, 2021

Saw INFINITI of Boerne had a newly advertised Ford F250 Lariat via Auto Trader app. Texted number and within minutes Joel Lozano got back with us telling us it was still available. As soon as we arrived Joel met us and had it ready to roll. He gave me the necessary room to look the truck over answering questions I had. We went for a ride and he just let me evaluate the truck with ZERO pressure. We arrived back and he simply said "Let's go see what we can figure out." There was zero wiggle room ...

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Google Jan 19, 2021

I had the great pleasure of purchasing a used vehicle from Joel Lozano who is a very caring and experienced member of the Infinity of Boerne sales team. As an 'out-of-towner'; from the moment of first phone contact to our farewell when leaving the dealership, I was most impressed at every step of the turn. Buying a car is often stressful, and this guy was full of Texas hospitality that wiped out any concerns and all stress. He picked me up at the airport and provided the red carpet treatment as if I was purchasing a $50,000 automobile. That's exactly ...

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Google Jan 5, 2021

Bought a used car from Joseph, knew what I wanted and was an easier customer. Got my own loan, didn’t try to haggle or talk them down even though the car I bought was at the high end of the KBB value. Loved the car, and the people were nice but after I left and they took my money, they didn’t give two thoughts to me after that. Here I am 4 months later, still waiting on my plates. After 2 months of waiting I called and Josh said they needed a signature from me before they can get the ...

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Google Jan 3, 2021

I want to thank Erik Benavides for the wonderful experience that we had at inifiti of Boerne, Erik was very transparent to the offering. He made video of the car and sent to us beforehand. He is very helpful and courteous. I highly recommend this place and Erik.

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Google Jan 1, 2021

First time purchasing an INFINITI vehicle. Eric B was very helpful with answering all our questions. I texted and talked with him on the phone a few times before purchasing. He was always attentive, ready and willing to assist. I recommend INFINITI of Boerne.

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Google Jan 1, 2021

Thank you Erik for your outstanding service! Kasandra and I are extremely thankful you were the one waiting for us at the door! INFINITI of Boerne got a real winner with you! What a stud! Thanks again!

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Facebook Jan 1, 2021

We are absolutely pleased with INFINITI of Boerne! Make sure you ask for Erik!!! He is a class act! He went over and above making sure we were taken care of the correct way! WE APPRECIATE YOU ERIK!

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Google Dec 30, 2020

I purchased a car on Dec. 26th from this dealership. I had been looking at a specific car for some time and I was contacted by a salesman. We corresponded and he answered some questions that I had. We set up a time that I would arrive and he came to show me the way to the dealership because I got lost. Although this gentleman had helped me prior to my arrival and we had corresponded he did not help very much. He was working on another sale and really did not have time to help me. He only showed ...

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Google Dec 23, 2020

Bought a QX80 from John-David this month. It was a great experience and I can't wait to buy a bunch more from him!

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Google Dec 16, 2020

I arrived at 5pm on a Tuesday and there were able to get my car in right away. Several reps asked if I had been taken care. Top quality customer service, WAY better than Austin INFINITI! After diagnosing the issue I recieved a very comprehensive explanation. They got to work on it right away and I was kept appraised at every step. HIGHLY recommend the 1.5 hr drive from Dripping Springs, for such excellent service.

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Google Dec 15, 2020

I began going to INFINITI Boerne when they opened after several issues at another local INFINITI Service shop. (Incidentally, I have NEVER had negative experiences at INFINITI Service shops in the 15+ years I have owned Infinitis and in various locations). From my first experience at Boerne a few years ago to today, we have experienced the epitome of INFINITI customer service. We are now customers of both Boerne INFINITI Service AND Sales. First, Shawndy has exemplifyied everything that sets the INFINITI customer experience apart. She is extremely knowledgeable and thorough, but also practical when it comes to service recommendations. In ...

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Google Dec 8, 2020

I bought a used car with the help of Joseph. We had a great experience in the buying process. He was not pushy or aggressive. The facility was spotless, the staff was courteous, and the actual time spent purchasing the car was relatively short. I noticed some minor issues with the car during and after the purchase and reported them to Joseph. He stated that INFINITI of Boerne would make things right. I plan to have both of my Infiniti’s serviced here in the future.

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Facebook Dec 1, 2020

Erik (sales rep) has been very helpful in purchasing my new vehicle and very quick to respond to any questions I’ve had.

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Google Nov 29, 2020

Very happy with our salesman James. It was a pretty quick process.

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Facebook Nov 13, 2020

Maintenance department is professional, best experience I’ve had in a long time.

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Google Nov 9, 2020

GREAT SERVICE

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Google Oct 29, 2020

I had a great experience here. John-David Kitchen was my sales rep and was very patient with me. I initially had a QX80 in mind and then changed to the QX60, because it fit my needs better. He dropped the vehicle off to me to test drive, was quick in helping me understand the numbers, and my CPO vehicle was everything I wanted! My brother-in-law is the New Car Sales Manager at North Park Volkswagen, so using someone who isn't my family to purchase a car is a big deal for me. John-David did a great job and I'...

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Google Oct 27, 2020

John-David was great to work with. There was no pressure to buy and he was quick to respond to any questions or concerns and worked with my schedule even when it meant bringing the car I was looking at to my door and staying after his shift ended to finish my paperwork. What a great experience. Thank you.

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Facebook Oct 26, 2020

John David was very professional in assisting all of my questions regarding a particular QX80 Edition 30 I was interested in. We did everything via phone & the next day we went to pick up our vehicle. Quick and great customer service. Thank you for everything! 🖤

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Google Oct 17, 2020

We recently were in the market for an INFINITI QX60. John David Kitchen was the best. He patiently answered all our questions, spent a lot of time helping us and we never felt pressured by him. Will definitely recommend him to friends and family.

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Google Oct 16, 2020

My entire experience from start to finish was seamless and effortless. There was never any added pressure to make a purchase. Everyone is friendly, courteous, and eager to help. But I have to say that Joel far exceeded my expectations. The process of purchasing a car has got to be one of my least favorite things, especially being a Woman. But Joel worked with me every step of the way and made sure I was taken care of. He was extremely knowledgeable and experienced, but all the while, made the process light and fun. I would definitely recommend anyone to ...

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Google Oct 16, 2020

Top notch service

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Google Oct 15, 2020

I contacted INFINITI of Boerne about a 2019 Lincoln Continental by internet and they had John-David Kitchens contact me. We discussed the Lincoln and my trade and he sent me pictures of the Lincoln. John-David was so helpful and offered to deliver the Lincoln to me. I live a 325 miles away and John-David delivered the Lincoln to me after a agreeing on a price. I have to say that John-David was so accommodating and made the transaction so easy. I highly recommend INFINITI of Boerne and John-David

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Facebook Oct 10, 2020

I can’t praise them enough for the painless car buying experience! This was far from the expected norm.. No intimidating salesman, no stressful prolonged negotiations, and no body armor required! I left with what I wanted under the terms I’d planned with no frustrations. Everyone from the receptionist to finance were so incredibly friendly. I didn’t wake up with buyers remorse the next day so that says a lot! Thank you Sam, Josh, and staff! I will return when it’s time again!

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Google Oct 5, 2020

Great service and Price.

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Google Oct 4, 2020

Sam made my car buying experience painless. I am so glad I got the chance to work with him and will 10/10 recommend to everyone!

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Google Sep 24, 2020

We have had many luxury cars but the service didn't match our expectations. INFINITI of Boerne has already exceeded our expectations! John-David Kitchen was our salesman, he was so easy to work with. He was able to answer all questions we had about the car (unlike other dealers who don't know their products). John-David made us feel like we were special and he really wanted to earn our business. When I took the car back to get our tint added, we were met at our car as soon as we drove up. We were given a loaner and ...

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Google Sep 21, 2020

Excellent, Excellent, Excellent. We love the car, exactly as described and in impeccable condition. I bought a used RX 350. Internet transaction. Called them, said I wanted the car. They took care of all the details and even drove the car half way , 250 miles to meet me with the car. No pressure, no upsaling, just true to their word honesty. If you need a good car, call INFINITI of Boerne and ask for John David. Thanks guys! JHG

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Google Sep 17, 2020

Had a wonderful, and very speedy process of getting my INFINITI QX80. Special thanks to JD, and Joseph, for making this so easy and comfortable! Highly recommend this business, and them!!!

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Google Sep 11, 2020

Go see Sam!! Great customer service and very personable and professional.. great experience!!!

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Google Sep 10, 2020

I want to thank James S., Consultant, and Josh, Manager, for their outstanding superior customer service. After visiting several dealerships, I decided to stop at INFINITI to check on a possible vehicle I was interested in. I was greeted by a warm professional staff at INFINITI. James proceeded to walk me through the process. He is so professional and kind. I felt at ease and enjoyed the shopping experience. No stress or pressure as I had encountered from other Dealerships. James reached out to me and explained everything in detail. I made the purchase and I am so happy and ...

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Cars Aug 30, 2020

Great experience with this dealership from the first call I made to them and all way through my purchase. I live out of state and flew in to finish my purchase. Salesman picked me up at the airport, had everything ready when we got to the dealership. Everyone was very professional and customer oriented.

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Google Aug 26, 2020

Alan and his team really took good care of me and my older INFINITI I would highly recommend them...

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Google Aug 26, 2020

It was a very clean facility and when speaking with the dealer, there was no pressure to buy a new vehicle.

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Google Aug 14, 2020

Outstanding customer service. Friendly staff!

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Cars Aug 7, 2020

My wife and I stopped by for a quick oil change, and after a 360 inspection by your technicians, a leaking strut was spotted on her QX70. Alejandro got us in a loaner and we were able to go about our day. Now, with my G37S...I recently visited a 3rd party for repairs after a fender bender and I was not satisfied at all! I explained my situation to Travis and his crew, and they were very helpful with sorting parts for me. I always notice a significant difference when I get it serviced here. I have visited other ...

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Google Aug 7, 2020

Outstanding service every time! ======Edit====== 8/6/20 My wife and I stopped by for a quick oil change, and after a 360 inspection by your technicians, a leaking strut was spotted on her QX70. Alejandro got us in a loaner and we were able to go about our day. Now, with my G37S...I recently visited a 3rd party for repairs after a fender bender and I was not satisfied at all! I explained my situation to Travis and his crew, and they were very helpful with sorting parts for me. I always notice a significant difference when I get it serviced ...


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