Customer Testimonials
Excellent customer service ,, Greatly appreciated, the representative was very pleasant , and prompt in taking care of my vehicle needs , thank you !
INFINITI of Boerne takes care of their customers and they are one of the best dealerships I have ever used.
Faylin is great as a service support person. However Infinity is failing as a corporation. This last service visit again could not deliver on their service promises around picking up the car and delivering it back when service is completed. This has happened multiple times because not enough employees are hired.
My first visit to Principle INFINITI of Boerne for routine maintenance was, unfortunately, a disappointing experience that fell well below expectations.
From the outset, the interaction with my service advisor, Faylin Miller, felt more like a sales pitch than a customer-focused service appointment. Before my vehicle had even been properly inspected by a technician, I was presented with a series of additional maintenance suggestions. It came across as a “nickel-and-dime” approach pushing services that had not yet been validated as necessary by an expert mechanic. In my view, recommendations should come after a thorough inspection, not before.
One specific issue ... Read More DealerRater - May 1, 2026
Service was good. Time it took a little long but was given a loaner car so it was fine.
The service department worked efficiently and provided excellent care to my car. Max was very attentive to my needs.
We were very satisfied with the service department and technicians. They were very professional and accommodating.
We really enjoyed the attention our sales representative gave us. Colin went over board with hospitality and details.
Great people as always and great service. Thank you for all your help! Will be back!
Principle INFINITI cares about taking care of their customers. If anything is not up to great service, you f brought to their attention they will make it more than right. Highly recommend.
Management at this dealership ignored 2 phone calls from me regarding possible fraudulent credit card use of my card which they insisted be presented for a factory recall- which I thought was unusual for a factory sponsored recall. I do not care to do any business with an organization that ignores customer feedback
Great service and very communicative! Waiting was clean and stocked with snacks and drinks plus WiFi!
From the very beginning, Rocky was extremely kind and scheduled my appointment right away because my QX50 had a motor recall. The service I received was incredible they went above and beyond by giving me a loaner car, an INFINITI QX60, not the basic one but the top-of-the-line Autograph model. I couldn’t believe it. I completely fell in love with the QX60 and all of its amazing tech features.
Rocky stayed in communication with me the entire time. Honestly, the experience exceeded my expectations. In my case, Principal INFINITI earned an A-plus. I hope my QX50 doesn’t give ... Read More DealerRater - Dec 30, 2025
Let me start by saying I wish I could leave 10 stars because everyone went above and beyond for my family and I. A huge thank you to Meadow for selling us the Jeep! She was absolutely amazing! We went in about an hour before they close looking for a jeep that met all of our requirements, that jeep was just that. We had our 4 month old son with us and I was super nervous having him with us because I wasn’t sure how he’d do, but everyone welcomed us with open arms. My son absolutely loved Meadow and ... Read More DealerRater - Dec 30, 2025
INFINITI of Boerne has always been an outstanding dealership. I highly recommend to ask for Francisco Rosillo. He provides exceptional quality service and will go out of his way to make sure his clients are satisfied and meets their needs. Thank you Francisco!!!
Service department always works hard to ensure the we are satisfied. Francisco goes above and beyond, I always ask for him. And they always give my 5 year old a hot wheels. Their snack game could use some work, but last time there was some improvement. I did have a bad experience with one of the sales reps though, but compared to the other dealership in San Antonio, there is no question, this is the one you come to.
Thank you Max for the daily updates on my vehicle during my recall visit. Professionally done.
Both sales and service departments provide exceptional service. They clearly communicate and provide any issues in service and provide a video that shows what they are describing.
Great service. Very helpful and knowledgeable. The application process did not take long. Very happy with our purchase.
I took my QX80 in for service (an oil change, tire rotation and TPMs issue). Rocky (Service Mgr) was great. Very professional and courteous. He did a terrific job of keeping me updated on progress via text and the service was great. They even hand washed my QX80 prior to me leaving. Very pleased.
This dealership is sub par by a lot! Slow, poor communications and they do not make me feel confident they have my best interest at heart. I need to find an alternative for service of my QX80. I am giving this dealership another chance because Joy Loder reached out to apologize and she seemed sincere. Hopefully my next service appointment will be better. I will definitely follow up after that time.
Rocky helped me with my vehicle service. He was friendly and very professional. All I needed was an oil change. Infinity of Boerne has great to my wife and I. We will continue to get our vehicle serviced with them.
Principle INFINITI Service Center in Beorne goes above and beyond. Always a warm smile from everyone. I driving 50 minutes from San Antonio to this location for all my vehicle repairs or oil change, wont go anywhere else. Highly recommend for those who was A++ service. I hear the sales dept is also top notch 👍🏼
The service writer was very helpful making sure the dealership secured the correct part for the repair.
They handled a mfg recall quickly and efficiently. Staff was very professional and cooperative. I was disappointed that they recommended other services totaling about $1000 although we had only purchased the car at the dealership four months earlier. I wonder if the car needed those services when they sold it to us.
Hunter was our sales man and he was so delightful to work with and so helpful.
Great speed and communication. Stopped in with appointment for an oil changed. Was quoted $225 which is wild work because I have a 4 cylinder. I get that’s how service makes money tho all to well. I had a coupon they sent me luckily so it was only $89 + tax. Will keep going as long as they keep sending coupons lol
I spent 15k and couldn’t even get a second key fob. No good not nice people at all
Went in for a Recall, Max my Service Adviser exceeded my expectations. Did a great job of keeping in the loop regarding my wife's car status.
Everyone was extremely friendly and very helpful. Not once did I feel like I was being pressured into purchasing a vehicle.
Great INFINITI Service Dept and techs. Always eager to please. Exceptional clean and well stocked customer lounge. Always have a nice experience every time I come in for service and or parts
All good. Treat you as a person, listening to your concern(s) and recommend right approach. Service adjusters are knowledgeable and service techs provide video review of car.
I am so glad I purchased an Infinity vehicle. Customer service is awesome. They are prompt and attentive with patience, friendly, and utmost courteous.
We experienced professionalism from everyone we meet at this dealership. Very friendly and great pricing
I have dealt with many dealerships over the course of my life. From buying vehicles for my business to personal vehicles. The experience that I had with infinity of Boerne had to be one of the easiest smoothest and time saving transactions I’ve ever encounter. The dealership employees, no matter what department were always courteous, helpful and made sure that we are being taken care of and that somebody was helping us. I would definitely recommend this dealership to do business with. The discount I received was very generous and we didn’t have to haggle back-and-forth. Finance department ... Read More DealerRater - Jul 23, 2025
Exceptional customer service. The team goes above and beyond, and create and comfortable environment that make it an enjoyable experience when buying a car.
⭐️⭐️⭐️⭐️⭐️ If I could give 100 stars, I would.
There are not many places left in this world where honesty, transparency, and true compassion are part of the business model—but Principal INFINITI in Boerne, Texas, is that rare exception. From the very beginning, they treated me like I was worth a million dollars—no exaggeration. They saw value in me when I was still learning to see it in myself. And in a time when it feels like almost everyone is trying to get over on you, they stood out as real ones—solid, dependable, and genuinely good-hearted.
The team at ... Read More DealerRater - Jun 2, 2025
Nice people and excellent work, coffee machine and snacks a bonus. Always honors my emailed coupons.
The staff and service, was excellent. I am always treated with upmost respect! I will continue using them for my automotive needs.
They are really great to work with. I am treated with the utmost respect always appreciated!
Great service. Very friendly and professional. Francisco has great customer service. Overall an excellent service.
So pleased with the service, start to finish! Kept informed of work being done, and the staff at Principle is very friendly and professional! Tip notch dealership!
My service representative was professional, friendly and approachable. Service was completed in 2 hours with a follow-up service in April. My representative was Francisco Rosillp.
Heather was great, knowledgeable, and salad with no pressure. Got the car we wanted for the price we wanted
Not only did they have a loaner available, they did everything I asked for and communicated with me every step of the way. They also make sure the proper services were done even though I had put down the wrong line item when I requested service through the website. Absolutely fantastic service from this dealership. Would recommend to any friends wanting an INFINITI.
Great service, good communication and they are reputable. Highly recommend this dealer and their staff.
I'm very satisfied since they provide excellent customer service. I would like to highly recommend them.
I had a great experience getting a car there! Jade was welcoming and accommodating and worked with GM to get me the right deal. And the entire buying process was quick and painless!
My adjustor always kept me informed with what was going on with my car. Friendly
When our old salesman was there it was a good experience. We enjoy our relationship with Our service advisor has been great
Great service as always. Francisco provided me top-notch service. He discussed in detail what services were rendered and what is upcoming for my next visit.
My experience has been exceptional with Francisco being very cordial and professional. The area is always clean and well maintained. Everyone seemed happy to be of service with smiles and being welcoming. Keep up the great service culture!!!
James, Francisco, Joel and the entire team are the best of the best! So grateful to have them and their wonderful service department!
Good service- liked car wash- Ford of Boerne always returned the vehicle dirty after any servicing. They might be ok but I like my car shiny after repairs. Also communication with service/recall guys was fantastic.
Friendly fast and great service Francisco was awesome!!! Took care of everything I needed while I waited for my car
I loved how they took care of us. Jake is an amazing salesperson, he answered all our questions and concerns. Jennylee, was very caring and helpful. What a beautiful young lady. Overall great experience at Principle Infinity of Boerne in purchasing our first Infinity! .
Chase, Robert, and the service team ALWAYS deliver and come thru with excellent work. Diagnose and resolve your issue. Great team!!
For many years I have always received the best service and the staff is friendly and helpful
Finding a new car can be daunting, but our experience with INFINITI of Boerne was nothing short of extraordinary. After finding a car online that seemed perfect, my wife and I visited two different dealerships in San Antonio but were met with indifference. Feeling a bit disheartened, we decided to give INFINITI of Boerne a try. From the moment we walked in, we were greeted like family. Stefano M., with his warm and knowledgeable presentation, introduced us to the car of our dreams. He didn't just sell us a vehicle; he provided an experience.
When it came time to ... Read More DealerRater - Oct 3, 2024
Great experience from sales through finance to driving the new SUV off the lot. Excellent communication through the entire cycle.
Excellent customer service and knowledgeable. Easy in easy out with the loaner. Top knotch technicians.
James is INCREDIBLE, and the service team is AWESOME! This is a very well run service department!
I love how they took good care of me. The customer service was superb! I would recommend someone to buy their car there. If they are into luxury cars they have it.
The salesman Chris Briggs, was very knowledgeable about every car we looked at, I never felt pushed or rushed.
Let me start by saying Jake! What an awesome guy and great representative of the copy. He definitely bleeds the INFINITI name! Jake and I started off laughing together on the phone but he quickly pulled me back into reality and we got down to work. I say ‘we’ because Jake made me feel like we were buying a car together, one of the best feelings is knowing that you are walking lockstep with each other thru the process. I would choose him every time!!!
Had a positive experience with dealership, exceptional customer service; Francisco addressed all my concerns, transparency from start to finish.
Pleasant people work at this store. We’ve been customers for 5 years and the service from Patsy who answers the phone!
Seems like my QX-80 is driving fine. Service was prompt. I was given a loaner car. Was a happy camper but only half the windshield was clean. Was disappointed in the wash job which was complementary.
Great service from the time you arrive until you leave. Efficient and friendly and thorough explanations of service. Very satisfied!
Invest in a telephone system that works properly.. Needed to drop of a car for service and took six attempts to finally get appointment not of any fault of the employees. When you call infinity service you end up at the Hyundai service center. Can’t make this stuff up apparently a know.problem . Almost decided to take vehicle to a different dealership much farther away from my home.
Excellent service every time I go! Francisco was professional, honest and demonstrated integrity and character not only with this service appointment but with all appointments. He is always reliable and I KNOW he will fix my car. but also ensures a positive experience to minimize the stress of car maintenance and repair. He always has a smile and demonstrates the highest level of professionalism.
Great customer service! Provided me with a loaner car while my car was in the dealership. Parts had to be ordered so there it took a few days. Our service manager Mr. Rosillo kept me informed, from beginning to end, with detailed information on the repair & all of my questions answered.
As always Francisco took car of our vehicle needs. From calling a tow truck to wiping our QX50 clean upon receipt. He kept us updated through the whole process especially over Father’s Day weekend. Thanks Francisco!
You have 3 employees and if it weren’t for them, we would give up on INFINITI. Joel, Chase, and Francisco are the best. However, you need to FIX Francisco’s phone line. He had to call a dozen times over a week before we could have a coherent conversation.
Francisco was great to work with on my recent service visit. He was friendly, attentive and explained issues identified in need of repair. He kept me updated on the work as it progressed and Promptly notified me when it was ready.
Service Dept is top notch! Francisco kept me updated on progress. Professional and dedicated to provided the best customer service.
INFINITI of Boerne always provides outstanding customer service. They are the best INFINITI dealership in San Antonio.
We’ve leased cars & had them serviced @ INFINITI Of Boerne for over 7 years. The best customer service from the lease experience to maintenance & repair services. Professional, courteous & kind, all staff promptly respond to our inquiries, schedule service & arrange for loaner cars when we need them. Just a few of the reasons we keep coming back!
Wonderful service department! They get to know you and take great care of you and your car!
Quick service. Very little wait. Waiting room was quiet and relaxing. Car came out cleaner than when I brought it in. As always, the staff at INFINITI was great. Francisco was awesome.
Excellent customer service by our Service Advisor. Completely professional and courteous. Although the dealership would not price match my part from other INFINITI dealer in town, I elected to stay with this dealership solely for the Service Advisor (Chase N.)
Whenever I bring my QX60 in for scheduled maintenance I always receive the best service. The staff is informative, professional, and courteous.
I had an amazing experience with INFINITY of Boerne. The customer service from Francisco was outstanding. He was accommodating and receptive to my vehicles issues and questions. Francisco went above and beyond to get my repairs done the same day. Highly recommend service at Infinity of Boerne.
great service and excellent quality. very detailed with the needed repairs.. exceptional follow up to keep customer informed.
We just purchased a new QX55. It was a very smooth and easy process. Jacob, our sales rep, was knowledgeable and friendly which made the experience nice. This is my third INFINITI which tells you that I believe in their quality and service!
This was my first time with INFINITI at Boerne location and I was very pleased with the service I received.
Great service!! I will recommend y’all to all my people to buy and service. Thank you
The dealership takes care of their customers and their cars. I always get exceptional service from my service advisor Chase Nevels. He is professional, courteous and knowledgeable. He takes the time to explain everything and has even had the mechanic Robert come over and give more detail. Everyone that I have come in contact with has been friendly. I would definitely recommend this dealership for all around exceptional service.
Set up appointment quickly and was greeted immediately when I arrived. Loaner car was provided so I could get on with my business. Chase was great to work with. And follow up call was appreciated.
Christina is amazing Always bring my QX80 here due to her service and knowledge dropped my car given a beautiful loaner qx80
INFINITI of Boerne Service Department is awesome! Great techs. Christina and team are the best
The service writer was professional, took care of all my questions, and quite honest with the work never tried to upsell me in anything I did not need. I Trust these guys with all my work for my Q50 would recommend this Service department highly to anyone with an infinity Worth the drive I live in San Antonio I drive out of my for good service ask for Chase in The service department Great service advisor to work with
Knowledgeable and courteous staff. Everyone was very polite and helpful. A very pleasant experience. Highly recommend!
Loaner car as promised, got the work done in short order, polished , polite and knowledgeable
Excellent dealership! Pleasant experience….sales staff was amazing! Enjoying my new QX60! Best experience ever!
Sales personnel were very helpful and attentive. Pleasant surroundings and an effort to please was evident.
Very attentive a prompt, Francisco was very helpful. He discounted my ticket due to rain but still vacuumed my car.
Everyone is pleasant, very anxious to help, and very courteous. The environment in the waiting room is very clean and relaxing.
Their staff and service is great. They greeted me with enthusiasm and respect. They kept me informed about my vehicle and the service was completed in the time frame they said it would. I will continue to use them for all my vehicle maintenance!
Salesman left the company midway through the sale. No one informed me and was getting no reply.Almost went to another dealership due to non communication, and later found out the original salesman misinformed me about their servicing policies.
