Omar Gonzalez (the salesman) was excellent to work with! Their vehicles are all in tip top shape. Buying experience was not bad at all. They worked with us the best they could. Which we appreciated.
Great experience! After going to several dealerships around town this was hands down the best experience. Easy to work with, incredibly friendly, and very knowledgeable. More specifically, Samual Baskin was a great person to deal with and helped me out the whole way. Infinity of Boerne, you should totally give that guy a raise.
I had a great experience with Infinity of Boerne! I live in Midland and even with the distance their customer service and promptness was very refreshing. I inquired about a used car on Saturday, heard back from them same day and had my new car by Tuesday! To say everything went quick and smoothly is an understatement. I have to thank Katerina Klein (sales consultant) for doing more than most people do. She met me halfway in San Angelo and even bought my son and I lunch:) It was like I was meeting with a friend and that’s the kind of customer service I appreciate. I was more than just another sale! I highly recommend doing business with them 🙂
I came and got what expected at a luxury dealership, superb customer service. I thank James Sirbek for hooking me up.
Purchased our certified preowned Q60 in March. I had visited another INFINITI dealership the day before and it was night & day! Boerne INFINITI was professional, had the car I had inquired about ready for me to test drive and in immaculate condition. I felt very comfortable moving forward with my purchase. Of course it took a bit of time because they tried to talk me into a lease but if you go in knowing the price you’re willing to pay and you know what you want and expect, they’re helpful and professional. Tomorrow I’m taking my SUV for complimentary oil change and I am sure I will receive excellent customer service !
WOW! I am absolutely blown away by the customer service of this dealership. We just bought my 3rd QX80 from INFINITI of Boerne and we will never buy from another INFINITI dealership again! From start to finish, the process was professional and actually enjoyable. John-David Kitchen was our sales consultant and I can not say enough good things about him. First and foremost, he was upfront and honest about pricing, options, etc. Never once did I get the feeling that I always get from other dealerships (you know, like you are being scammed). He is extremely personable, dedicated, and you can tell he enjoys what he does. His boss, Taylor Garrett, is fantastic as well! We spent quite a bit of time chatting with him while the paperwork was being drawn up on my trade in and new car. When it was time to sign, we went into the finance director’s (J. Michael Crittenden) office and he took time to answer all of our questions and went over all options for warranties, etc. I truly can not say enough good things about this dealership and it’s employees! Thank you John-David, Taylor, and J.Michael for the headache free buying process! You have earned a customer for life!
Ms. Klein, Mr. Garrett, and Mr. Giles understands the value of their client’s time. The level of customer service exemplified by the named staff members is a rare combination of absolute professionalism and respect. My expectations are set very high when it comes to customer service and I strongly believe, INFINITI of Boerne have exceeded that expectation.
Bought my QX80 from James, him and all the staff was amazing and made sure we was comfortable during the whole process... James was very knowledgeable and helpful every step of the way... we will be repeat customers...
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