I took my wife's 2019 QX80 in for some service work in March 2021. Shawndy Buckorn was the service rep that assisted me. Shawndy went way beyond good customer service. Her customer service was fantastic and greatly appreciated. I shared this information with the Service Director, Christina Thomas, and INFINITI of Boerne General Manager, Greg Warrick. They appreciated the feedback but had the gall to make my INFINITI of Boerne even better with their pleasant demeanor 🙂 . Many thanks to Shawndy, Christina and Greg.
Great experience with this dealership from the first call I made to them and all way through my purchase. I live out of state and flew in to finish my purchase. Salesman picked me up at the airport, had everything ready when we got to the dealership. Everyone was very professional and customer oriented.
My wife and I stopped by for a quick oil change, and after a 360 inspection by your technicians, a leaking strut was spotted on her QX70. Alejandro got us in a loaner and we were able to go about our day. Now, with my G37S...I recently visited a 3rd party for repairs after a fender bender and I was not satisfied at all! I explained my situation to Travis and his crew, and they were very helpful with sorting parts for me. I always notice a significant difference when I get it serviced here. I have visited other ...
Really great experience. I hap a really frustrating problem, intermittent, loud feedback from a speaker. Even though the speaker would not act up in front of the technician (does it ever?!?), they replaced it and fixed the problem, first visit!
I had called Boerne INFINITI and John kitchen was the most helpful in helping me find the car I wanted . Although I didn’t buy a car from him he referred me to a dealership that was able to find the car I wanted. This is what you call excellent service at a dealership .
Best car buying experience of my life! Salesman (Sam) was very knowledgeable, helpful, and patient with my many questions. Financing was quick and painless. Every person we dealt with from the salesman to the general manager was helpful, positive, and informative. I LOVE my new QX50! Way to go INFINITI of Boerne... you have a customer for life.
Surprisingly, left with the car I came to test drive. Scott Parker, assisted me with a satisfying car buying experience. Very pleasing and professional establishment.
AMAZING experience!! James Sirbek is by far the best. He and Scott Parker went above & beyond, even after the sale, to ensure we were satisfied.
James at INFINITI of Boerne made our process smooth and as painless as possible. We were able to handle pretty much everything over the phone which was huge for us. Continue doing great things James and we will be sending people your way. Thanks again for making the process seamless.
I am so impressed with the customer service I received from the beginning to the end of the buying process! I’ve always dreaded the car buying process but James and J. Michael made it happen for me and my little family! Definitely exceeded my expectations! Thank you!
Jeremy understood our budget. He didn’t pressure us to purchase. He was very understanding. We got what we wanted & in line with our budget. Thank you Jeremy!
This was my first vehicle to purchase on my own and Rob made it so easy! I did not have to go to any other dealership. He truly cares about his customers! I would definitely buy from here again! When I went to finance, J. Michael Crittenden was very friendly and made that process as painless as possible! Overall my experience with INFINITI of Boerne was very enjoyable!
The entire dealership works together to insure the buying experience is as little stressful as possible. From the moment you enter this dealership you feel that you are their center and they go out of their way to make you feel comfortable. At no time is there pressure to buy or to add something you did not need or want. Truly an unique buying experience
Very friendly! Wonderful people! Great atmosphere overall! Best car buying experience so far! Would absolutely go back as well as recommend to friends and family!
Upon entering INFINITI of Boerne a couple of weeks ago; I felt like an honoree at an event. My husband and I were greeted warmly and professionally by Tim Hejl, a salesman with whom we had a scheduled appointment prior to visiting the dealership. Tim immediately commenced to make us very comfortable by offering coffee and other refreshments. Without further to do he took us out to the vehicle that, in fact, we had admired upon entering the dealership, not knowing that the 2017 Qx30 INFINITI vehicle would be ours within thirty minutes after we entered the dealership. Yes thirty minutes.....
Thank you for all of your help and you’re timeless efforts finding the car that I really wanted. I would highly recommend INFINITI of Boerne. Customer service and the service department are more than you can ask for. Thank you James for working so hard and finding my new car
I love my new QX80 and my experience doing business with INFINITI Boerne, Tim Hejl and everyone else I dealt with was professional and sincere! I’m afraid I would have bought a car even if I didn’t find one I liked, just for the quality of customer service! 😉
James in sales was wonderful to work with. The dealership offered great customer service! The process was a bit longer than we hoped, but the overall service was amazing.
An overall wonderful experience . Well informed and very professional. James was very knowledgeable, patient and thorough; he ensured all details were complete and provided a complete review of the car.
Really appreciate the help in getting our first INFINITI! Great experience and worth the drive down from north of Austin. Tim literally went the extra miles for us! Thanks much.
For being a first time car buyer the experience was amazing! Salesman wasn’t pushy and very helpful when purchasing my vehicle. Would definitely recommend buying a car from them.
We had amazing customer service, were not pushed into something we didn't want to do and felt very comfortable from the minute we walked in. We would recommend INFINITI of Boerne to anyone looking to purchase an INFINITI!!
Tim was great to work with and provided an over the top experience! Love love 💕 my new car. Can’t say enough about the professionalism. In summary, everything was perfect. Thank you again!
Best service we have ever received at a car dealership! From the moment we inquired about a used vehicle, James never made us feel like we were at a car dealership. He spoke with my husband, told us what we could expect for our trade in, and we were able to make a deal before we even drove over an hour to see the car in person! From the moment we arrived, we were given free range to check out the Yukon without anyone breathing over us...oh, and paperwork was already in progress so we didn’t have to ...
Very personable salesman. Knows their product. Not pushy; informative. Beautiful car! Made the process much easier than past experiences. Got the car on the show room floor-wish I could have drive. It out “that” door!
I’m happy with the way I was updated on the vehicle and the purchase itself was painless. James was helpful and willing to make the deal work well for me.
Without hesitation the best car buying experience from the moment I walked in. It didn't stop when the sale was complete it continued over to the service department.
I had visited several car dealerships over the last two weeks and was never treated more professional then Bourne Infinity. Thank you Tim and team for a great experience.
They've covered the cost of the repairs and my wife and I are absolutely satisfied! Thank you for your honesty and help when we needed it most! ???
I really had no expectations going in I simply wanted to test drive the car. I loved the test drive on the G25 Tim (sales consultant) drove for a bit before I got the courage to drive the car. He was very attentive and very helpful throughout the whole process. I loved the experience that I received at INFINITI of Boerne!!! They are the Best of the Best!!!!
This dealership really deserves a 5 Star ?? My salesman Tim Hejl was extremely helpful and his willingness to help me with all my questions even after the sale of my car was great. He was very professional, went above and beyond. He had everything set up and ready to go for me when I got to the dealership. He stayed late to accommodate my work hours that make sure I got my new car. He never rushed me and husband, took the time to go over all of the exciting features of my car with us. The finance manager was also ...
New to the area, I wasn’t sure what to expect from INFINITI of Boerne, but I was pleasantly surprised!! My dealer, Tim Hejl is the best!!! He made sure to take the time to understand my needs in a new vehicle and to help me get the best deal!! He is upfront, communicative and great with follow-up!! INFINITI of Boerne is the only place I will go for my next vehicle!! I love my new ride and have gotten so many compliments! My All-Star team is Tim in Sales, Jose in Service, J. Michael in Finance and Greg in ...
I had the most pleasant experience at INFINITI Boerne. I went in asking for what I wanted and what I expected and they delivered. Tim took care of everything along with his manager Vic. Also, Jose in services made me fell so welcomed and was helpful with all that they offered at the shop. I am so thankful that I came here to buy my new QX50!
I've purchased many vehicles over the years and absolutely none of my previous experiences stacked up to the level of customer service, professionalism and and ease of purchase as it was at INFINITI of Boerne! Thanks guys! Soon to be repeat customer!
The staff at Boerne INFINITI were great to work with. They were professional and knowledgeable. They had a wide variety of new and used Infiniti’s. The price negotiations were easy and straight forward.
Excellent customer service. Rob worked within my budget to help me get the car I wanted. He was professional and personable. I will definitely go back to INFINITI for my next vehicle!
This dealership is AWESOME! They went over and beyond to get this deal right! Pleasant professional and a great replacement for my former dealership! Thanks!
The dealership was very organized and I found my suv quickly. The service was great and all salespeople were very ready to answer questions and offer help and information. They were friendly and made the buying process great.
Found this on the interwebs and decided to just pop in. Rob Anderson, our soon to be sales guy, greeted us with the keys, so all we had to do was hop in (we we're on the lot a sum total of 2 minutes) and take her for a spin! That was it. SOLD. Well, we did go home that night and sleep on it first. But the next day (today in fact) we were back at the lot with our trade and and a short time later, our NEW RIDE! Thanks Rob, and everyone else for being so nice, ...
Everything from the selection of vehicles to their customer service, A+ across the board. Mr. Armstrong was a pleasure to do business with. My husband and I live over an hour away. Mr. Armstrong and their business associates allowed us to do the entire communication over the phone. Came in, greeted with smiles and friendly attitudes. Test drove our new QX80 and were in an out within 2 hours. Would definitely recommend them.
The dealership is so beautiful it’s intimidating and I didn’t feel like I shouldn’t be there. But Rob was my saving grace he tried to eleviate my fears, The steps were easy and it was incredible experience. My experience has always been one obstacle that builds onto the next. Rob walked me off the ledge and Mike helped my wish come to fruition. Thank you are words that seem so inefficient for my gratitude and the sense of respect.!
I tend to be a very detail-oriented person. In my profession, dealing with someone like me would drive me crazy. I'm the customer who hears the slightest or faintest odd noise, makes a note of it, and waits until I have a list of several issues before bringing it in for evaluation. Each time I bring my g37 to Infinite of Boerne, they treat me as if I'm the most important customer they have and as if each of my complaints is a valid and potentially fixable issue. The past 2 visits I have had Jose as my customer ...
I loved every minute of being in this dealership. They made me feel like family! Every person came and congratulated me on my new car and was genuinely excited for me! I will tell everyone to go this dealership above any other! I never felt pressured on any decision I made.
From start to finish I had a great overall experience. Everyone I worked with was very nice and patient w me throughout the car buying process. I will definitely recommend this dealership to my friends and come back when I need my next vehicle
Rob was great from the beginning! I called about a pre owned vehicle and spoke to him, set an appointment for a saturday. When I came down to the store, I was greeted professionally and promptly by him. We talked about my plans for a vehicle as well as a trade in and rob and his team did everything in their power to put me into that vehicle I wanted. Unfortunately we were unable to get the deal done. As I left boerne, thinking my deal was not going to get don, Rob and his team stayed avid and ended ...
I purchased my first INFINITI at INFINITI of Boerne and I can not say enough about the dealership, the sales staff and the service I received when I purchased my new vehicle. When I arrived to pick up my new INFINITI QX50, they had the vehicle ready for me. Rolando spent more than an hour just answering all of my questions and explaining all the features. They were all so kind and I will always buy my vehicles from INFINITI of Boerne. In addition to the sales staff and service, the QX50 is an amazing vehicle. I have upgraded from ...
Jeremy made this the smoothest car buying experience! He was knowledgeable, helpful and went out of his way to help us through the entire process. I highly recommend him to anyone looking for an honest, professional and knowledgeable salesman. J. Michael in Finance was very helpful as well since this was my first experience purchasing a vehicle on my own. I appreciated his honest advice and guidance!
Car buying is usually such a hassle. No matter where you go it always seems like you go in to look at a car you spend hours negotiating and being pushed hard to buy. Not at this dealership!!! I found a car online, and contacted the dealer about it. Did all the negotiations via email and text. We set an appointment and the paperwork was ready when we got there. I truly pleasurable buying experience.
My total experience was excellent. Living inSan Antonio we started at another dealer where we walked out after a short time of dealing with their mess. Decided to make the drive to Beorne and it was well worth it. The facilities were excellent and everyone I delt with were energized and truely helpful. I can honestly say I’ve never met a dealership or salesman I liked but my experience here was entirely different. Rob Armstrong was our salesman and did an outstanding job of listening while still truly helping us through the process. I hope to have a long ...
Had a great experience purchasing our QX80. We came in and test drove a couple and looked at others. A lot of time was spent with us to learn about features and differences between all the available options. We had one concern about the vehicle we intended to purchase and Rob got it fixed immediately. We were able to do a lot of the purchasing process at home and over the phone so everything was prepped and simple to leave the lot once we arrived. With a newborn at home, this was a major value-add which made for a great ...
I've had my car serviced at INFINITI of Boerne 3 times since I purchased my G37 a year ago and each time both the service team and their assistant manager, Shawndy, have blown my expectations out of the water. They provided me with a complete sense of confidence and relief each time, receiving comprehensive inspections, quick and accurate diagnosis of any issues, and efficient repairs. Costs are slightly higher than what you might expect at a local garage, but the level of service, care, confidence, and peace of mind is well worth it and has me looking forward to any ...
I absolutely had the best experience ever! From start to finish the service was suburb! Anisia was absolutely amazing in every way possible, she was so helpful and so understanding, it was a wow! Please ask for Anisia if you want to buy an INFINITI she is truly amazing! I Love my QX50!!!
I was looking for a QX80 for my wife. I reached out to several dealerships with very specific needs and wants. Anisia was very informative, but most important to me was that she was really communicated with us. She really helped us feel like we are making the right decision even though we never met in person, we lived in Austin and she was in Boerne. She got is the most amazing deal we could’ve hoped for. She was with us throughout the entire process and I cannot overstate how communicate she was. I will forever do business with ...
I first learned about Infinity of Boerne from the Car Pro Show on WOAI in San Antonio. I was looking for a pre-owned QX80 for my wife and was introduced to The general manager and Anisia when I registered on the Car Pro Show’s website. Anisia called me and introduced herself and said she would be helping me find the right car for my wife. Since my wife wanted all-wheel drive it took a little while to locate the right combination of color, mileage, accessory packages and all-wheel drive. However, Anisia was very good about following up with me. ...
Anisia was wonderful to work with in every way. I would definitely recommend the dealership because of her! She was super professional and quick to respond to every little question.
On behalf of myself, my son Alex and the rest of the Cabello family, We would like to thank INFINITI of Boerne and Roland Rocha for the supreme service and hospitality that we recievied and the most easy comfortable experience we had on purchasing our vehicle. I would highly recommend Rolando when in the market for a new vehicle and will surely make him my first and last call when making my next car buy!
The guys at INFINITI of Boerne were great to work with. Low stress, no pressure, and best of all very responsive. It was great working out all of the details via email/text (preferred method of communication for me) and the deal was the same as agreed upon, no bait and switch! After months of looking for a vehicle, I spent less than 2hrs of total communication including before and at the dealership — and this included a trade! As the saying goes, time is money...I would recommend INFINITI of Boerne to anyone looking to deal with straightforward, laid back, ...
The experience was easy and catered to all my needs. There was no pressure or intimidation during the purchase process and I left feeling satisfied with my purchase. I am loving my vehicle!
We had an amazing experience today at INFINITI of Boerne. Rob Armstrong let me buy QX80, I did not feel sold. Very refreshing! I highly recommend seeing Ron and the entire staff at INFINITI of Boerne.
It was a pleasure working with INFINITI Boerne. We got an awesome car and a great deal. They really go out of their way to make sure you are happy. Would definitely recommend buying a car from them.
I found this vehicle on AutoTrader, I inquired and and within minutes I was contacted by Rob Armstrong. He was a huge help in making this purchase a surprise for my fiancée. He went out of his way to make sure the customer was happy! Definitely will be coming back to work with him on future purchases!
This salesman was impressive on many levels. He was professional, interested in hearing what I had to say and his follow up was second to none.
Mr. Rob Armstrong is a fantastic salesman that cares about his customers, makes sure you get a great deal and always goes above and beyond in making sure your car buying experience is a positive endeavor. Thanks Rob for all you do! Keep up the great work!
First class facility staffed by real people. From the first step tomthe last you never feel like there's pressure to lame a decision....rather you quickly feel like the dealership has your best interest at heart. I was fortunate to hook up with Rob Armstrong ....felt like I've know him my entire life. All good,
Excellent & professional buying experience. After viewing their website and requesting additional information by telephone**Rob Armstrong executed services upon our arrival from Houston. Thank you!
Great customer service and timeliness. All of the information provided was accurate. I will definitely be coming to this dealership for future car inquiries. Thanks!
Anisia is one of a kind. I became a new grandmother and wasn't sure what kind of vehicle I needed. She listened to my needs and found me the perfect "Gigi mobile"! She showed me how to work all the bells and whistles that INFINITI has to offer. The personalized service was more than I have ever experienced. I have recommended Anisia to all my friends and they all bought from her and are all satisfied. She really knows her stuff. None of us live near Boerne, but Anisia delivered the car to us and spent her ...
I had just graduated from A&M at the time and was working in Dallas. I dreaded the idea of not knowing what I wanted to buy or the process of going through a dealership and not knowing enough. I was between a pre owned escalade and was also considering going with something smaller for the city such as the Q50. Anisia was able to talk me through some of my options and ultimately point me in the right direction. Living in a city a smaller vehicle and going with a Lease option allowed me to keep my payments ...
Soon as we walked in through the doors we were recognized and had a sales rep in minutes. We were shown the vehicle we had seen online and it lived up to what we had saw. The purchase of the veichle went very smooth and when we were done the car was waiting for us with a big red bow! Rolando made the experience very pleasant and didn't rush is why the wife and I discussed. I would definitely recommend This dealership and our sales rep! Fred
Rob is more than just a sales person. He takes the time to "learn" about you; what you want, what you're looking for, how much you are looking to spend, what you don't want and much more. He has people skills, not "just another salesperson" trying to make his/her quota. If you are looking for something, he finds it. I would recommend Rob to any of my family and friends who are in need of a vehicle. Rob goes above and beyond; which is extremely hard to find these days.
Anisia was outstanding in all aspects. She was extremely responsive and honest throughout the sale. After speaking with her several times, it felt more as if I were dealing with a friend rather than a car salesperson just looking to make a deal. The trust and confidence that she conveys is ultimately the reason why I decided to purchase an INFINITI and I'm glad I had the opportunity to work with her. Although the entire staff at INFINITI of Boerne is great, Anisia is a step above. I highly recommend working with her!
I usually don’t submit reviews, but just wanted to thank Anisia Laird for helping us with our family’s purchase. She helped us find exactly what we were looking for and made our experience very enjoyable...the best experience we’ve ever had purchasing a vehicle actually. Thank you, Anisia! We’ll definitely be using you for all of our future vehicle purchases and referring our family and friends.
Rob armstrong is a wonderful hard working salesman and i recommend anyone thay comes to this store to see him . He is an awesome guy
I purchased a preowned vehicle from Rob Armstrong and he was with me the entire time to make sure everything went well. He is very kind and knowledgeable. I enjoyed buying my vehicle from him and I highly recommend him to anyone who is buying a vehicle.
Rob Armstrong is the most honest salesman I have ever encountered in car sales. He puts the customer needs a top priority and strives to give them a good deal. He is extremely patient and works hard to make sure the car buying experience is one you will remember. His Christian attitude is evident in all he does.
Stopped by to view used Cars. Was expecting “usual” used car experience. Pleasantly surprised by salesman Christian Metzger who was courteous and extremely knowledgeable. Bought a 2013 Prius V. From salesman through finance this was the single most happy experience in 45 years of buying cars. They treated me like I had bought a $75,000 new car. We will be back.
I live in Houston but stopped by the INFINITI dealership in Boerne because I heard they had great deals. I was greeted by Anisia and was not only impressed with her knowledge of the vehicles but also by her friendlyness and sincerity. I leased a Qx 60 from her and not only did she deliver it to my home in Houston but gave me a much needed class on how everything worked. I have owned Mercedes, BMWs and Volvo’s but never had impeccable service like I did with Ms Laird. My lease is up in two years and I will ...
We were treated with high importance from the moment we contacted Infinity of Boerne. Hands down best experience. Greg and Anisia spent so much time and effort finding us the perfect fit. Patient and friendly staff and the place itself is amazing, even their service area is spotless! Everyone there goes over and beyond to help no matter what department they're in. Highly recommend!!
Boerne sales sales management and sales representatives are the best !!! This was the best buying experience ever !!! They got me what I wanted, brought the car to me, explained every detail about the vehicle, and got me within my price range. Even after our purchase they checked on me to make sure I was enjoying my vehicle and understanding all features the car offered. I am forever greatful to this dealership for their dedication, time and professionalism. I love my INFINITI !!! I will never shop anywhere else !!
By far one of the best service experiences! I purchased my car through Anisia Laird and not only did she make the process so easy and time efficient, she delivered my car to me. Anisia was genuine, personable, and made me feel comfortable. Their service team is exceptional in that they picked up my car for maintenance, while covering me with an INFINITI to drive in the meantime. Being a new mom and not a local resident of Boerne, this was HUGE! My car was returned not only serviced, but detailed and polished as if brand new again. Thank you ...
I purchased my new Q60 on 7/23/2017 my sales rep Rob Armstrong made this one of the best buying experiences ever. He made sure to get us as many discounts that were available and ensured our new car was exactly what we were looking for. He took his time, there was no sense of pressure to buy and made us feel like we were not just buying a new INFINITI but we were joining the INFINITI family. This dealership is pristine, there is not one person I have dealt with that has not made me feel like I was their # 1 priority. ...
With nearly 25 years of experience - Rob is the best car buying advocate. His knowledge, friendly nature, honesty, patience and understanding of the entire process from trade-in to financing is so hard to come by in this industry! You know you are getting taken care of when you see Rob and the best deal possible. Thank you for all of your help!
Hands down the BEST experience I’ve ever had! I’ve owned several luxury vehicles - Land Rover and Cadillac to name a few - and have never been treated as wonderful as I have at INFINITI of Boerne. Anisia is super friendly, attentive, and very knowledgeable! She is a true asset to the dealership. She made everything seamless and painless and was with us from start to finish! She took really great care of us! Victor, the sales director, was also very friendly and not pushy whatsoever! He was attentive to what we were wanting to accomplish and made ...
Rob made my buying experience as easy as possible. I let him know what I was looking for and what I was willing to pay. He worked hard to meet my wants. He is easy to talk with and respects your time. He is very knowledgeable of all the products and gives constant personal service.
I have purchased many new vehicles over the past 20 plus years and I would have to say the experience that I had with Boerne INFINITI and Anisia Laird was one of the best I have ever had. Anisia was very upfront and honest with us and followed up with us after the sale. I have sent multiple friends to her over the past year and they have thanked me for getting me in touch with her. The service center has gone out of their way to make us feel welcomed when we take the vehicle in for routine service. I ...
The dealership by far is one of the most friendliest and has the most knowledgeable and caring staff that I've ever encountered. I had used this dealership first in the beginning for their service department because the "other INFINITI Dealer"In San Antonio was horrible... Jose in Service here at Boerne along with Katie, instantly made me feel welcome and I found that getting a car serviced wasn't such an ordeal to get an oil change. I then decided I wanted to trade vehicles, where I met Anishia, who by far is the best salesperson, with ...
Rolando Rocha of Infinity of Boerne was very friendly helpful knowledgeable and professional in helping me select my Q50. I am very satisfied with the services I received from Rolando and will certainly recommend him to my family and friends.
We bought a used chev from INFINITI of Boerne . Mr. Rob armstrong was our sales person. He was very respectful, kind and went the extra mile to make me happy. We ended up having an issue with our car not to long after we bought it. we call mr. Armstrong and He took care of us right away. He went above and beyond to fix the issue . Although a loaner wasn't supposed to be provided to us , he took that extra step to make sure we weren't left without a car. There is not one bad thing i ...
Leave Us A Review