Very happy with this place originally had bought a INFINITI from another dealership but took it here for service and I met Jose probably one of the best employees that they have this guy really takes care of his customers was so impressed that I actually bought another Infinity from them and now I take it there for service also there is one in San Antonio however to me is worth the drive for the quality of service that they provide and the respect they have for their customers
John - David Kitchen made the whole process so incredible. We were shopping for a car for our daughter. He spent time explaining all the details of the car. He helped us with all our questions. Once we decided to buy the car he made the rest of the process so easy and reassuring. When we went to pick up the car with a daughter he even added a big red bow on the car. Made it a very special day! Great service! Would definitely recommend him and the dealership!
I had a great time purchasing my vehicle at INFINITI of Boerne. Everyone was wonderful to deal with. My Salesman John-David, was wonderful, I had fun and rewarding experience. I would recommend him and INFINITI of Boerne to anyone, you can't go wrong.
We purchased a Q50 and a QX50 from INFINITI of Boerne. Our sales associate Jeremy Meurin was great. Very knowledgeable and no pressure. He listened to what we wanted and put us in great cars. Our service associate Shawndy is amazing. She always greets us with a hug and a smile and gets us in a loaner while our car is being serviced. When we had one mechanical issue, Christina Thomas, the Service Director kept us informed. AND their service garage is immaculate! Taylor Garrett, the Sales Director, went out of his way to see to it that we were satisfied with everything. I've never left a dealership with a great feeling until we got to INFINITI of Boerne. We love, love, love our cars and the customer first service here is unbeatable.
Katerina made my car purchasing experience painless and enjoyable! She’s a real gem!!
So I was shopping at several dealerships before I visited INFINITI of Boerne. Was glad I went. Katarina was very professional, courteous and in no way pushy when showing me a car I was interested in. She even gave me and my family a quick tour of the facility which left me totally flabbergasted. They really take good care of their cars. I ended up purchasing a Q50 that was Certified Pre-Owned. It was in imaculate shape and the best deal I could find anywhere. Michael was great at explaining the financing and warranty options in detail answering all the questions I had. I definitely recommend this dealership!
Extraordinary work from Mr. John D. Kitchen in providing an inviting dealership experience. He and the whole staff make me feel valued as a costumer and every transaction was transparent and easy to understand. He follow up every request very diligently and with great attention to detail providing all I needed to make an informed decision. Recommended!
Amazing experience. I purchased a 2016 Toyota Tacoma at Infinity of Boerne. Not the typical type of car they usually carry but of course it was a pre-owned trade in, so glad I found it online and was able to purchase from the fine people at Infinity of Boerne. Also not the typical type of negotiation at this dealership. They didn't try to sell me on payments like other places, they negotiated price which is exactly what I wanted. They were also happy to take in my pre-approval from Capital One. The sales staff, the finance staff and everyone in between and above and below were extremely friendly and professional. I was helped in every single way possible. All my questions were answered and was even told more about the vehicle I purchased than I thought to ask. The vehicle I purchased had quite a few miles, 76k to be exact. At the time of the test drive I didn't notice but there was a noise coming from one of the wheel bearings which was worn. The truck already had some very minor damage to the rear bumper cover and Infinity of Borne had already ordered the part to replace it. I let Kitchen (my salesman) know about the noise, he simply stated to bring the truck in and they will have a look at it while they replaced the bumper cover. Not only did they replace the bumper cover but also replaced the worn wheel bearing even after I took possession of the vehicle and purchased AS-IS at no extra cost. There was also a problem with my current trade-in vehicle but they thought of a work-around and were able to completely help me get in my new truck. IoB went above and way beyond my expectations. I do hope to continue doing business with IoB even if I'm not in the market for an Infinity. I would gladly wait for them to acquire whichever type of vehicle I'll be in the market for simply for the hassle free buying experience. I'm a very happy customer and their reviews speak for themselves. Top notch dealership and even more top notch staff!!!!
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