Customer Testimonials
I have bought 2 vehicles from this dealership. After buying my second vehicle, I won’t be back due to the terrible service department!!!
Our experience was the best we have ever had while purchasing a vehicle! Salesmen were knowledgeable and friendly and very accommodating. Everything was very straightforward no smoke and mirrors. I like that.
Excellent communication, good service advisor, excellent valet service, car returned, spotless. Thank you for your service. What a polite helpful crew you have.
Very pleasant s fast transaction. The dealership was lovely and the car was exactly what I was looking for at a fair price. I recommend them.
Boerne’s service department is top notch. The technicians are thorough and professional. I appreciate access to the service videos and recommendations posted on the customer portal. They got my vehicle back to me quickly. Rates were reasonable too!
Excellent customer service ,, Greatly appreciated, the representative was very pleasant , and prompt in taking care of my vehicle needs , thank you !
INFINITI of Boerne takes care of their customers and they are one of the best dealerships I have ever used.
Riki Butler was so helpful, quick and easy process and managed to get us the car we thought had sold. 10/10 recommend. Ask for Riki!
We had an amazing experience buying our vehicle from HEATHER at this dealership. She was quick fun and professional. They made us a deal we just could not pass up and I got the exact vehicle I wanted. Would do it again in a heartbeat.
Faylin is great as a service support person. However Infinity is failing as a corporation. This last service visit again could not deliver on their service promises around picking up the car and delivering it back when service is completed. This has happened multiple times because not enough employees are hired.
My first visit to Principle INFINITI of Boerne for routine maintenance was, unfortunately, a disappointing experience that fell well below expectations.
From the outset, the interaction with my service advisor, Faylin Miller, felt more like a sales pitch than a customer-focused service appointment. Before my vehicle had even been properly inspected by a technician, I was presented with a series of additional maintenance suggestions. It came across as a “nickel-and-dime” approach pushing services that had not yet been validated as necessary by an expert mechanic. In my view, recommendations should come after a thorough inspection, not before.
One specific issue ... Read More DealerRater - May 1, 2026
Service was good. Time it took a little long but was given a loaner car so it was fine.
I had an amazing experience working with Destiny and Eddie! From start to finish, they made the entire process of getting into my new 2026 INFINITI QX60 smooth, stress-free, and enjoyable.They were both so patient, knowledgeable, and genuinely cared about helping me find the right fit. They answered all my questions, kept me informed, and made sure I felt confident every step of the way.
I absolutely LOVE my new car and couldn’t have done it without them. If you’re looking for great service, some nice eye candy, people who truly go above and beyond, ask for Destiny ... Read More Google - Apr 1, 2026
The service department worked efficiently and provided excellent care to my car. Max was very attentive to my needs.
I couldn’t help but share my experience in taking my vehicle in For an oil change. As I drove in for service, I immediately was greeted by Max. I was actually looking for Francisco because he was the one that was previously wait on me. However, I was told that he no longer worked there. Max assured me that I would be taken care of and that he would be my service rep throughout the time I would be waiting. I appreciate that because however, I was so nervous cause I was not used to him. While I was ... Read More Google - Mar 17, 2026
We were very satisfied with the service department and technicians. They were very professional and accommodating.
We really enjoyed the attention our sales representative gave us. Colin went over board with hospitality and details.
Great people as always and great service. Thank you for all your help! Will be back!
Principle INFINITI cares about taking care of their customers. If anything is not up to great service, you f brought to their attention they will make it more than right. Highly recommend.
Max and Cody were fantastic! Max knew exactly what the issue was and Cody worked diligently to get me in and out quickly and before the promised time! Thank you!
Management at this dealership ignored 2 phone calls from me regarding possible fraudulent credit card use of my card which they insisted be presented for a factory recall- which I thought was unusual for a factory sponsored recall. I do not care to do any business with an organization that ignores customer feedback
Great service and very communicative! Waiting was clean and stocked with snacks and drinks plus WiFi!
What could have been a stressful week of a my QX80 being unusable ended up being the easiest part of my week-thanks to Faylin Miller! She was kind, decisive and communicative. This has been an ongoing issue with my QX80 so having someone who was able to provide a plan (towing, loaner car and the best diagnostic technician-Cody!) in a matter of minutes was amazing. She kept me updated during the time and really listened to my concerns and previous issues with the vehicle. She made sure my extended warranty actually provided me with the coverage I pay for without ... Read More Google - Jan 17, 2026
From the very beginning, Rocky was extremely kind and scheduled my appointment right away because my QX50 had a motor recall. The service I received was incredible they went above and beyond by giving me a loaner car, an INFINITI QX60, not the basic one but the top-of-the-line Autograph model. I couldn’t believe it. I completely fell in love with the QX60 and all of its amazing tech features.
Rocky stayed in communication with me the entire time. Honestly, the experience exceeded my expectations. In my case, Principal INFINITI earned an A-plus. I hope my QX50 doesn’t give ... Read More DealerRater - Dec 30, 2025
Let me start by saying I wish I could leave 10 stars because everyone went above and beyond for my family and I. A huge thank you to Meadow for selling us the Jeep! She was absolutely amazing! We went in about an hour before they close looking for a jeep that met all of our requirements, that jeep was just that. We had our 4 month old son with us and I was super nervous having him with us because I wasn’t sure how he’d do, but everyone welcomed us with open arms. My son absolutely loved Meadow and ... Read More DealerRater - Dec 30, 2025
INFINITI of Boerne has always been an outstanding dealership. I highly recommend to ask for Francisco Rosillo. He provides exceptional quality service and will go out of his way to make sure his clients are satisfied and meets their needs. Thank you Francisco!!!
Service department always works hard to ensure the we are satisfied. Francisco goes above and beyond, I always ask for him. And they always give my 5 year old a hot wheels. Their snack game could use some work, but last time there was some improvement. I did have a bad experience with one of the sales reps though, but compared to the other dealership in San Antonio, there is no question, this is the one you come to.
Thank you Max for the daily updates on my vehicle during my recall visit. Professionally done.
Both sales and service departments provide exceptional service. They clearly communicate and provide any issues in service and provide a video that shows what they are describing.
Great service. Very helpful and knowledgeable. The application process did not take long. Very happy with our purchase.
Excellent services Destiny and her coworkers did an awesome job taking care of us as customers !!!
I took my QX80 in for service (an oil change, tire rotation and TPMs issue). Rocky (Service Mgr) was great. Very professional and courteous. He did a terrific job of keeping me updated on progress via text and the service was great. They even hand washed my QX80 prior to me leaving. Very pleased.
This dealership is sub par by a lot! Slow, poor communications and they do not make me feel confident they have my best interest at heart. I need to find an alternative for service of my QX80. I am giving this dealership another chance because Joy Loder reached out to apologize and she seemed sincere. Hopefully my next service appointment will be better. I will definitely follow up after that time.
Rocky helped me with my vehicle service. He was friendly and very professional. All I needed was an oil change. Infinity of Boerne has great to my wife and I. We will continue to get our vehicle serviced with them.
Regular maintenance but still top notch service. Friendly and informative from chec in to check out.
Principle INFINITI Service Center in Beorne goes above and beyond. Always a warm smile from everyone. I driving 50 minutes from San Antonio to this location for all my vehicle repairs or oil change, wont go anywhere else. Highly recommend for those who was A++ service. I hear the sales dept is also top notch 👍🏼
The service writer was very helpful making sure the dealership secured the correct part for the repair.
They handled a mfg recall quickly and efficiently. Staff was very professional and cooperative. I was disappointed that they recommended other services totaling about $1000 although we had only purchased the car at the dealership four months earlier. I wonder if the car needed those services when they sold it to us.
Hunter was our sales man and he was so delightful to work with and so helpful.
Great speed and communication. Stopped in with appointment for an oil changed. Was quoted $225 which is wild work because I have a 4 cylinder. I get that’s how service makes money tho all to well. I had a coupon they sent me luckily so it was only $89 + tax. Will keep going as long as they keep sending coupons lol
I spent 15k and couldn’t even get a second key fob. No good not nice people at all
Went in for a Recall, Max my Service Adviser exceeded my expectations. Did a great job of keeping in the loop regarding my wife's car status.
Everyone was extremely friendly and very helpful. Not once did I feel like I was being pressured into purchasing a vehicle.
Great INFINITI Service Dept and techs. Always eager to please. Exceptional clean and well stocked customer lounge. Always have a nice experience every time I come in for service and or parts
All good. Treat you as a person, listening to your concern(s) and recommend right approach. Service adjusters are knowledgeable and service techs provide video review of car.
I am so glad I purchased an Infinity vehicle. Customer service is awesome. They are prompt and attentive with patience, friendly, and utmost courteous.
We experienced professionalism from everyone we meet at this dealership. Very friendly and great pricing
I have dealt with many dealerships over the course of my life. From buying vehicles for my business to personal vehicles. The experience that I had with infinity of Boerne had to be one of the easiest smoothest and time saving transactions I’ve ever encounter. The dealership employees, no matter what department were always courteous, helpful and made sure that we are being taken care of and that somebody was helping us. I would definitely recommend this dealership to do business with. The discount I received was very generous and we didn’t have to haggle back-and-forth. Finance department ... Read More DealerRater - Jul 23, 2025
Since INFINITI of Boerne opened we have been extremely satisfied customers. We have leased numerous cars and the service dept staff from Valet to Service Advisors Travis and Service Manager really go above and beyond to correct any any all issues as well as always providing the best price without hours negotiating back and forth. We will drive the 30 minutes from Alamo Ranch in San Antonio to Boerne. J & V Coelho
Exceptional customer service. The team goes above and beyond, and create and comfortable environment that make it an enjoyable experience when buying a car.
⭐️⭐️⭐️⭐️⭐️ If I could give 100 stars, I would.
There are very few places left where honesty, transparency, and compassion are part of the business model—but Principal INFINITI in Boerne, Texas is one of them. From day one, they treated me like I was worth a million bucks. They saw value in me before I saw it in myself. In a world where shady dealings are the norm, they stood out as genuine, solid, good-hearted people.
They went above and beyond for me—more than once—and they didn’t have to. They handled my ups and downs with patience and ... Read More Google - Jun 3, 2025
⭐️⭐️⭐️⭐️⭐️ If I could give 100 stars, I would.
There are not many places left in this world where honesty, transparency, and true compassion are part of the business model—but Principal INFINITI in Boerne, Texas, is that rare exception. From the very beginning, they treated me like I was worth a million dollars—no exaggeration. They saw value in me when I was still learning to see it in myself. And in a time when it feels like almost everyone is trying to get over on you, they stood out as real ones—solid, dependable, and genuinely good-hearted.
The team at ... Read More DealerRater - Jun 2, 2025
I had a great car buying experience with INFINITI of Boerne. The professionalism and courtesy I received from both Mykela and Joy made the entire process smooth, quick and pleasant. Mykela was very responsive and made sure I had all the details I needed in order to make the best decision. Thank you for your outstanding service. I love my new car. Highly recommend INFINITI of Boerne!
Nice people and excellent work, coffee machine and snacks a bonus. Always honors my emailed coupons.
The staff and service, was excellent. I am always treated with upmost respect! I will continue using them for my automotive needs.
They are really great to work with. I am treated with the utmost respect always appreciated!
Great service. Very friendly and professional. Francisco has great customer service. Overall an excellent service.
So pleased with the service, start to finish! Kept informed of work being done, and the staff at Principle is very friendly and professional! Tip notch dealership!
My service representative was professional, friendly and approachable. Service was completed in 2 hours with a follow-up service in April. My representative was Francisco Rosillp.
Heather was great, knowledgeable, and salad with no pressure. Got the car we wanted for the price we wanted
Not only did they have a loaner available, they did everything I asked for and communicated with me every step of the way. They also make sure the proper services were done even though I had put down the wrong line item when I requested service through the website. Absolutely fantastic service from this dealership. Would recommend to any friends wanting an INFINITI.
I cannot say enough positive about my experience at INFINITI of Bourne! Such a great team! Mykela, Joy, and AJ made my trade and purchase the best experience I have ever had!
Great service, good communication and they are reputable. Highly recommend this dealer and their staff.
I'm very satisfied since they provide excellent customer service. I would like to highly recommend them.
I had a great experience getting a car there! Jade was welcoming and accommodating and worked with GM to get me the right deal. And the entire buying process was quick and painless!
My adjustor always kept me informed with what was going on with my car. Friendly
When our old salesman was there it was a good experience. We enjoy our relationship with Our service advisor has been great
Great service as always. Francisco provided me top-notch service. He discussed in detail what services were rendered and what is upcoming for my next visit.
My experience has been exceptional with Francisco being very cordial and professional. The area is always clean and well maintained. Everyone seemed happy to be of service with smiles and being welcoming. Keep up the great service culture!!!
James, Francisco, Joel and the entire team are the best of the best! So grateful to have them and their wonderful service department!
Good service- liked car wash- Ford of Boerne always returned the vehicle dirty after any servicing. They might be ok but I like my car shiny after repairs. Also communication with service/recall guys was fantastic.
Friendly fast and great service Francisco was awesome!!! Took care of everything I needed while I waited for my car
I loved how they took care of us. Jake is an amazing salesperson, he answered all our questions and concerns. Jennylee, was very caring and helpful. What a beautiful young lady. Overall great experience at Principle Infinity of Boerne in purchasing our first Infinity! .
Chase, Robert, and the service team ALWAYS deliver and come thru with excellent work. Diagnose and resolve your issue. Great team!!
For many years I have always received the best service and the staff is friendly and helpful
Finding a new car can be daunting, but our experience with INFINITI of Boerne was nothing short of extraordinary. After finding a car online that seemed perfect, my wife and I visited two different dealerships in San Antonio but were met with indifference. Feeling a bit disheartened, we decided to give INFINITI of Boerne a try. From the moment we walked in, we were greeted like family. Stefano M., with his warm and knowledgeable presentation, introduced us to the car of our dreams. He didn't just sell us a vehicle; he provided an experience.
When it came time to ... Read More DealerRater - Oct 3, 2024
Great experience from sales through finance to driving the new SUV off the lot. Excellent communication through the entire cycle.
Excellent customer service and knowledgeable. Easy in easy out with the loaner. Top knotch technicians.
James is INCREDIBLE, and the service team is AWESOME! This is a very well run service department!
I love how they took good care of me. The customer service was superb! I would recommend someone to buy their car there. If they are into luxury cars they have it.
The salesman Chris Briggs, was very knowledgeable about every car we looked at, I never felt pushed or rushed.
Let me start by saying Jake! What an awesome guy and great representative of the copy. He definitely bleeds the INFINITI name! Jake and I started off laughing together on the phone but he quickly pulled me back into reality and we got down to work. I say ‘we’ because Jake made me feel like we were buying a car together, one of the best feelings is knowing that you are walking lockstep with each other thru the process. I would choose him every time!!!
Beautiful facility and very friendly folks!
Had a positive experience with dealership, exceptional customer service; Francisco addressed all my concerns, transparency from start to finish.
Pleasant people work at this store. We’ve been customers for 5 years and the service from Patsy who answers the phone!
Personalized service & great care!
Seems like my QX-80 is driving fine. Service was prompt. I was given a loaner car. Was a happy camper but only half the windshield was clean. Was disappointed in the wash job which was complementary.
Great service from the time you arrive until you leave. Efficient and friendly and thorough explanations of service. Very satisfied!
Invest in a telephone system that works properly.. Needed to drop of a car for service and took six attempts to finally get appointment not of any fault of the employees. When you call infinity service you end up at the Hyundai service center. Can’t make this stuff up apparently a know.problem . Almost decided to take vehicle to a different dealership much farther away from my home.
Excellent service every time I go! Francisco was professional, honest and demonstrated integrity and character not only with this service appointment but with all appointments. He is always reliable and I KNOW he will fix my car. but also ensures a positive experience to minimize the stress of car maintenance and repair. He always has a smile and demonstrates the highest level of professionalism.
Great customer service! Provided me with a loaner car while my car was in the dealership. Parts had to be ordered so there it took a few days. Our service manager Mr. Rosillo kept me informed, from beginning to end, with detailed information on the repair & all of my questions answered.
As always Francisco took car of our vehicle needs. From calling a tow truck to wiping our QX50 clean upon receipt. He kept us updated through the whole process especially over Father’s Day weekend. Thanks Francisco!
Francisco and Joel are absolutely amazing. The level of care, kindness, and courtesy they provide is exceptional. I look forward to visiting with Joel when we he arrives. I trust Francisco’s recommendations. I love the service so much that my good friend recently bought an INFINITI from the dealership with service being one of the main selling points.
Always a pleasure working with INFINITI Boerne and the service department. They are incredible.
Inifiniti dealership did a great job with maintenance on my car. The service was spectacular. Francisco was very helpful and assisted me with any questions. He’s the best. I highly recommend this dealership in Boerne.
We were in and out within only a few hours. Thank you so much Joy Lodor for taking such great care of us! You made the entire experience very easy and effortless.
Great service! Fixed my vehicle quickly and at a fair price. My service rep Travis was very professional.
