JD Power Dealer of Excellence: What It Means | INFINITI of Boerne
INFINITI of Boerne earned the JD Power 2026 Dealer of Excellence award. And we’re the first INFINITI dealership in the entire State of Texas to receive it. That’s not just an award we hang on a wall. It’s a validation that we’re doing what we say we’re doing. It means something real to customers like you.
What Is JD Power?
JD Power is an independent research and analytics firm that studies customer satisfaction across industries, including automotive. They conduct nationwide surveys with real customers. They analyze dealership performance across specific metrics. They identify dealerships that consistently deliver exceptional experiences. The Dealer of Excellence award goes to dealerships that stand out.
The award isn’t given to every dealership. It’s selective. And it’s based on data, not marketing. Real customers are surveyed. Real satisfaction scores are measured. Real dealerships earn recognition.
What Does the Award Measure?
JD Power evaluates dealerships on several key dimensions. Customer satisfaction with the sales experience. Quality of service work. How responsive the dealership is to customer concerns. Transparency in pricing and service recommendations. The overall environment and treatment at the dealership.
Did the sales consultant listen to your needs? Did they pressure you or help you find the right vehicle? Were they honest about features and pricing?
Was your vehicle serviced correctly the first time? Were problems explained clearly? Did service happen on time?
When you had a concern or question, did the dealership respond promptly? Did they take it seriously? Did they fix the problem?
Was pricing clear upfront? Were you pressured into additional work or fees? Did the dealership explain everything honestly?
Did you feel respected at the dealership? Were you treated like a valued customer? Did the experience feel professional and caring?
Why We Earned This Award
INFINITI of Boerne earned the JD Power Dealer of Excellence award because we consistently deliver on these metrics. We maintain a 70+ vehicle loaner fleet so you stay mobile during service. We offer complimentary valet pickup and dropoff within 100 miles. We provide free vehicle cleaning with every service. We price transparently. We explain every repair. We respond to customer concerns quickly.
These aren’t just nice things we do. They’re fundamental to how we operate. JD Power’s customers who use INFINITI of Boerne report high satisfaction because we genuinely prioritize their experience.
A Texas First: INFINITI of Boerne is the first INFINITI dealer in Texas to earn the JD Power 2026 Dealer of Excellence award. That reflects our commitment to being different from other dealerships.
What It Means for You
When you work with a JD Power Dealer of Excellence, you’re working with a dealership that’s been independently verified to deliver high customer satisfaction. You’re not just taking our word for it. You’re working with a dealership that real customers evaluated and gave high marks to.
It means you can expect transparent pricing, quality service, responsive customer care, and respect for your time and money. It means the dealership stands behind their work. It means you’re likely to have a positive experience.
Other Accolades
The JD Power award isn’t our only recognition. We were also voted Best of the Best Car Dealer in Boerne, Texas by readers of the Boerne Star. That’s a local award, earned from neighbors who know us. We also earned the INFINITI Award of Excellence. Together, these awards reflect our commitment to excellence in sales, service, and community.
Continuous Improvement
Earning the JD Power award isn’t about resting on our laurels. It’s a baseline. We use the award as motivation to continue improving. We ask customers for feedback. We make changes based on what we hear. We invest in our team. We’re always asking how we can do better.
That’s the culture at INFINITI of Boerne. Excellence isn’t a destination. It’s a direction. We’re always moving toward better service, better transparency, and better customer experiences.
Experience the Award-Winning Difference
Call us at (210) 477-1775 to buy or service your INFINITI. We’re open Monday-Friday 9AM-7PM, Saturday 9AM-6PM. Visit us at 32275 Interstate 10, Boerne, TX 78006.
Frequently Asked Questions
The JD Power Dealer of Excellence award recognizes dealerships that deliver exceptional customer satisfaction, service quality, and overall customer experience. JD Power evaluates dealerships nationwide and selects those that consistently exceed customer expectations.
INFINITI of Boerne is the first and only INFINITI dealer in the entire State of Texas to earn the JD Power 2026 Dealer of Excellence award. This recognition reflects our commitment to excellence in customer service and satisfaction.
JD Power evaluates dealerships on several factors including customer satisfaction with the sales experience, quality of service, responsiveness to customer concerns, transparency in pricing and service, and overall dealership environment. The award goes to dealerships that excel across all these areas.
We earned the JD Power Dealer of Excellence award because of our commitment to treating customers right. We maintain a 70+ vehicle loaner fleet, offer complimentary valet service, provide free vehicle cleaning, price transparently, and handle service with integrity. It’s the result of consistent focus on customer satisfaction.
Yes. JD Power is an independent research and analytics firm that conducts nationwide surveys and analysis. Their awards are based on actual customer feedback and satisfaction data. The award is verified and credible.
The award reflects the service you receive. It’s awarded based on how we treat customers, the quality of our work, and our commitment to satisfaction. When you work with INFINITI of Boerne, you’re working with an award-winning dealership that’s committed to exceeding your expectations.
32275 Interstate 10
Boerne, TX 78006
(210) 477-1775
Monday-Friday 9AM-7PM
Saturday 9AM-6PM
