Our Loaner Fleet: What to Expect | INFINITI of Boerne Service

One of the biggest frustrations customers have with dealership service is the waiting game. You drop off your car, and now you’re stranded. At INFINITI of Boerne, we built a solution to that problem: a fleet of over 70 loaner vehicles, ready to get you back on the road the moment your INFINITI arrives for service.

Why We Invested in a Large Loaner Fleet

Most dealerships think about loaner vehicles as a secondary service. We think about them as essential. When your INFINITI is in the shop for anything from routine maintenance to major repairs, you still have places to be. You have work, school runs, errands, and a life that doesn’t stop because your car is being serviced.

That’s why we maintain one of the largest loaner fleets in the San Antonio area. We want every customer to have a vehicle available, no matter what time you bring your car in or what work it needs. This is part of what earned INFINITI of Boerne the JD Power 2026 Dealer of Excellence award and recognition as Best of the Best Car Dealer in Boerne.

How the Loaner Process Works

When you schedule a service appointment, let us know you’ll need a loaner. If you’re within 100 miles of Boerne, our valet service takes care of everything. We’ll pick up your INFINITI at your home or office, drop off your loaner, and you can get on with your day. No need to coordinate rides or waste time at the dealership.

When your vehicle is ready, we notify you right away. Our valet comes back to pick up the loaner and return your INFINITI in the same condition you dropped it off. It’s the opposite of hassle.

If you’re beyond 100 miles from Boerne, you’ll pick up and drop off your loaner at our dealership. We keep the process simple and quick so you’re not stuck waiting around.

What’s in Our Loaner Fleet

Our loaner vehicles are late-model INFINITI luxury vehicles. They’re not stripped-down basic cars. You’re getting a well-maintained, clean vehicle that drives smoothly and has all the features you’re used to. We take pride in the condition of every loaner because it reflects how we treat our customers.

Each loaner gets a full cleaning before you take it. Gas tank is full. We inspect it for any issues and make sure it’s safe and ready to serve you. Because your loaner is an extension of our dealership’s reputation, we treat it accordingly.

Insurance and Responsibility

You don’t need to worry about insurance while driving a loaner from INFINITI of Boerne. The vehicle is fully insured under our dealership’s comprehensive coverage. You’re protected, and we’re protected. Just drive it like you’d drive your own vehicle and return it in similar condition.

Normal wear is expected. Just treat it with care and bring it back to us when your INFINITI is ready.

Complimentary Service Included

The loaner is completely free. No daily charges, no fees, no surprises on your service bill. When you drop off your INFINITI at INFINITI of Boerne, a loaner comes with your service package. That’s our standard.

Availability and Planning

With over 70 vehicles in our loaner fleet, availability is rarely an issue. Even during busy service periods, we have loaners ready to go. If you’re scheduling service for a major repair that might take a few days, let us know when you book your appointment. We’ll reserve a loaner so it’s guaranteed.

For urgent service needs or emergencies, call us immediately at (210) 477-1775. We’ll work with you to get your INFINITI in and get you a loaner as quickly as possible.

Frequently Asked Questions